Tenant information

We value our tenants and work with you to ensure a successful tenancy

Maintenance

Maintenance requests are required to be in writing.

Urgent Repairs

If you consider the issue to be an urgent repair, please contact our office by phone on 6331 0950 or after hours 0447 788 273.

The Residential Tenancy Act states an urgent repair as an essential service that ceases to function. e.g. If the water, sewerage, grey water and sullage or electricity supplies, or the heating, cooking stove or hot water service ceases to function or there is damage to the property which makes it unsafe/unsecure or may cause injury.

Please note – if the issue is not be deemed an emergency, you will be responsible for the account.

Moving out - Termination Notice

You can advise us of your intention to move out of your rental property by providing a Termination Notice - stating a date at least fourteen (14) days from date of the written notice. This is provided the change date/lease expiry has passed without extension.

If you wish to vacate the property prior to the change date/lease expiry, known as early vacation. You can advise us of your intention to move out of your rental property by providing a Termination Notice - written notice required. Under the residential tenancy agreement, rent is payable from the date of early vacation until the date on which another residential tenancy agreement for the property is entered into or the change date/lease expiry, whichever is first and any other loss arising from the early vacation.

Termination Notice